Ordering:

See one of our trained sales consultants who can advise you on products and ideas.

Upholstered Furniture to order:

If you are ordering upholstered furniture please check carefully on how to order, read through the delivery info and terms at the time of the order being placed. Your chosen upholstered product or products will be made in accordance to the specifications and instructions you have discussed with us and are captured on the sales order. Please double-check all relevant details before the order is confirmed.

Acceptance of an order:

Your order becomes binding as soon as we receive your deposit. Custom orders begin production immediately to your specifications. They cannot be changed, cancelled, returned or refunded at any time.

Method of Payment:

-We accept credit ,debit cards, EFT payments as well as cash payments. For specialized orders and upholstered pieces a 50% deposit is required for the production to commence. The balance of the payment must be made before delivery, with no exceptions.

All other items from our from our showroom must be paid in full before it can be delivered, with no exceptions.

Cancellations, returns and refunds:

We reserve the right to cancel an order. When returning a product please provide proof of purchase. The product must be unused and in the condition you received it. The product can be exchanged for other items or a credit will be given, no refunds are given for returned products.

Specialized orders unless defective cannot be returned.

If you wish for us to collect a product this service will be charged at the applicable rate.

For any deposits made or payments made towards a lay buy and a customer requests a refund due to personal reasons a 15% cancellation fee will be levied, with no exceptions.

Storage/Handling:

On completion of an order or final payment is made for a product that is now ready, a customer has a maximum period of 60 days to arrange with our staff delivery of that product.

Sales staff will indicate to customers when the product is ready for final payment/delivery and from that date does the 60 day time frame apply.

Please note customers that are unable to take delivery of goods or make final payment when orders made are ready will be subject to an additional 15% handling/storage fee on the sales value of the merchandise, with no exceptions.

Errors:

Every effort is made to ensure the information provided is correct. We cannot be held responsible for any misprint or defect.

Details of your order should be checked by yourself and confirmed as correct when your order is confirmed by you and our sales staff.